I try to provide a good service, that where possible is flexible to your busy and ever changing schedules so I have outlined what I will do for you and there are a few things you need to do in return:
I ask from my customers:
I would like you to understand that Farriery is a high risk profession and being self employed I want to avoid injury. If I deem your horse to dangerous to shoe I ask you respect my decision so I can continue my work and not put all my other customers out by being unable to work. I am happy for you to work on your horses behaviour and for me to try again but on each occasion you will be charged the call out fee plus a fee £20.00 fee for my time.
I ask if your yard has any contagious diseases you make me aware and we will re-arrange the appointment when the Vet has given the yard the all clear. You would not like me to pass on any of these diseases to your horse so I ask you respect this and notify me of any at your yard.